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incidents resolved

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Topic
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3 incidents · 5 planned

  1. InsuranceINC-1042core

    The grounded answer that denied the wrong claim

    Wrong policy version selected - faithful citation, wrong contract

    2040 min 1810 practice20 held out
    • Separate 'the answer quotes a real document' from 'the answer applies the right document'.
    • Make contract applicability - not recency - decide which version governs.
    Not started0%
  2. InsuranceINC-1188core

    The answer that belonged to someone else

    Customer access and cache isolation failure

    2035 min 115 practice11 held out
    • Place the authorization decision before retrieval and before cache access.
    • Scope cache entries by trusted identity and by the contract state they describe.
    Not started0%
  3. InsuranceINC-1263advanced

    The document that became an instruction

    Evidence injection and unsafe tool authorization

    2540 min 115 practice9 held out
    • Separate evidence from instruction so document text cannot select a tool.
    • Enforce an allowlist and typed arguments in the application, not in the model's output.
    Not started0%

Planned — not built yet

  1. Healthcarenot built yet

    The retriever that forgot which embedding version it indexed

    Index rebuilt with a new model while queries kept the old one

    coreEmbeddings & vector searchRAG & retrievalTracing & observability
  2. Fintech & paymentsnot built yet

    The KYC agent that approved a payee it should have stopped

    Screening result cached past its validity window

    advancedAgents & toolsAuthZ & privacyCaching
  3. Customer supportnot built yet

    The handoff that lost the customer

    State dropped between two agents mid-conversation

    coreMulti-agent handoffsTracing & observability
  4. Customer supportnot built yet

    The judge that graded its own output

    An LLM-as-judge eval that rewards the failure it should catch

    advancedLLM-as-judgeEvals & grading
  5. Legal & compliancenot built yet

    The stream that truncated a refusal into an approval

    Partial output committed before the model finished the sentence

    introStreaming & latencyTracing & observability